I received a generic form letter response, two days and four more form submissions later.Nothing was done and I was not contacted again, so after another day had passed I tracked down a phone number and decided to try and talk to a real person. after a 25 minute, facial tic-inducing, head full of Muzak Yahoo!– by Sexy Leroy Sounds like a TS (tough situation).
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Unfortunately, the girl I spoke with was not only completely clueless (regardless of anything I said, her answer was to go to “Help Central” and find whatever my problem was there), she was snotty and rude …
I'll share my nightmare and pray that one of you can help. Once I had finally found what Yahoo's excuse was for customer support, the only thing I accomplished was following the same worthless help links in circles and killing nearly four hours.
I began searching for some tech support, a FAQ page, help desk, ANYTHING!
which actually made the Muzak I had suffered through appear less traumatizing. THis has been going on for days and is beyond frustrating.
So, I flooded the Help Central with the only form provided to me for that type of problem. This time I spoke with a different clueless girl who was twice as rude as the first, and who told me “There is no one who can help you.” The temporary error is now over three weeks old, and although I have not received any assistance, I've been polite and patient through it all. I would just like to be able to access my e-mail folders and salvage whatever I can. If you have two accounts, the server maybe having trouble determing which cookie to use for the user account(s).
Since then I've received five generic form responses to my 50 or so generic form submissions. You could try deleting all of your cookies and then trying to log on again.
There wasn't much information pertaining to my problem, or ANY kind of support for that matter.
My sole option, after spending all of that time searching for an answer, was to send a generic form to Technical Support.